Clear terms for
confident collaboration.

These Terms and Conditions apply when you use the Renoize website, request or purchase services, approve a proposal, pay an invoice, or otherwise enter into a service relationship with Renoize. In these terms, “Renoize,” “we,” “us,” and “our” refer to the Renoize team providing the applicable service. “Client,” “you,” and “your” refer to the person or organization purchasing or using that service.

A proposal, statement of work, order form, hosting plan, maintenance plan, or other written agreement may include project-specific terms. If a project document conflicts with these terms, the project document controls for that project. Rights that cannot legally be limited or excluded remain unaffected.

Website content is provided for general information about Renoize, our capabilities, and our services. We may update, remove, or reorganize website content when needed.

You may browse and use this website for lawful business or personal purposes. You must not interfere with its operation, attempt unauthorized access, introduce malicious code, scrape it in a way that causes harm, impersonate another person, or use its content to mislead others.

Renoize provides services that may include web development, mobile app development, WordPress development, product and interface design, custom system architecture, deployment, domain and DNS setup, managed hosting, security work, maintenance, monitoring, and related technical consulting.

The exact deliverables, assumptions, milestones, dependencies, exclusions, and timeline for a project are defined in the applicable proposal or statement of work. Anything not clearly included is outside scope and may require a separate estimate or change request.

We may use qualified employees, contractors, or specialist partners to deliver parts of a service. Renoize remains responsible for managing the work we agree to provide.

Good work depends on timely collaboration. You agree to provide accurate information, appropriate access, content, brand assets, technical credentials, feedback, approvals, and decisions reasonably needed to perform the service.

You are responsible for confirming that materials you supply can legally be used and do not infringe another person’s rights. You are also responsible for the accuracy and legality of your business content, products, claims, policies, and instructions.

Fees, currency, deposits, billing milestones, recurring charges, and payment dates are stated in the applicable proposal, plan, or invoice. Unless stated otherwise, estimates are based on the information available when prepared and may change if the scope or assumptions change.

Invoices must be paid by the date shown on the invoice. You are responsible for applicable taxes, duties, payment processing charges, and approved third-party costs unless the project documents say they are included.

If payment is overdue, we may pause work or services after reasonable notice. Timelines may move when work resumes. You remain responsible for completed work, reserved capacity, and non-cancellable third-party commitments already approved.

Either party may suggest a change. Renoize will explain any material effect on price, scope, or schedule before carrying out additional work. A change becomes part of the project when both parties approve it in writing.

You must review deliverables and report material issues within the review period stated in the project documents. If no period is stated, please respond within seven business days. A defect means agreed functionality does not materially match the approved scope. New ideas, changed preferences, extra integrations, and revised business requirements are change requests rather than defects.

If you cancel a project, you must pay for work completed, approved expenses, reserved capacity where the proposal makes it non-refundable, and non-cancellable commitments made for your project. Renoize will provide completed paid-for work in a reasonably usable form where practical.

Each party keeps ownership of materials, brands, code, data, methods, and intellectual property it owned before the engagement. You grant Renoize permission to use client materials only as needed to deliver the service.

After full payment, ownership or license rights in custom deliverables transfer as described in the applicable project documents. Renoize keeps ownership of pre-existing tools, reusable systems, general libraries, development methods, know-how, and components that are not unique to your business. Where those materials are included in a deliverable, you receive the license reasonably needed to use that deliverable.

Third-party software, fonts, images, plugins, APIs, open-source packages, and platforms remain subject to their own licenses. Unless confidentiality terms or a written opt-out say otherwise, Renoize may identify you as a client and show non-confidential completed work in our portfolio, proposals, and marketing.

Renoize can help register, configure, deploy, and maintain domains and hosting. When practical, domain registrations and key third-party accounts should be held in the client’s name so ownership remains clear.

Managed hosting may use Renoize-controlled infrastructure or carefully selected infrastructure providers. We use reasonable care to keep managed systems available, secure, monitored, and backed up, but no internet service can promise uninterrupted operation or absolute security. Scheduled maintenance, emergency work, internet failures, attacks, provider incidents, and events outside our control can affect availability.

Third-party providers may change prices, features, limits, or terms. Approved third-party and renewal costs may be passed through to you with reasonable notice. Domains, accounts, and services can be transferred after outstanding balances and applicable provider requirements are satisfied.

A maintenance or managed-care plan covers only the services, systems, response targets, and usage limits described in that plan. Typical coverage may include updates, monitoring, backups, security checks, minor fixes, content support, hosting, or deployment assistance.

Larger features, redesigns, migrations, recovery from unsupported client changes, and work outside the plan are quoted separately. Unused support time does not roll over unless the plan says otherwise.

Recurring plans are billed and renewed according to the applicable plan or invoice. Either party may end a recurring plan using the notice period stated there. Ending a plan does not remove charges already due or third-party commitments already made.

Each party will use reasonable care to protect non-public business, technical, financial, and customer information received from the other party. Confidential information may be used only for the engagement and may be shared with team members or providers who need it and are subject to appropriate duties.

Confidentiality does not cover information that is already public without breach, independently developed, lawfully received from another source, or required to be disclosed by law. Where legally permitted, the receiving party will give reasonable notice before a required disclosure.

Each party is responsible for following applicable privacy and data-protection laws for the data it controls. If a project requires special processing terms, security controls, or a data-processing agreement, those requirements must be agreed in writing before the relevant data is handled.

Renoize applies reasonable technical and organizational measures appropriate to the agreed service. Security is a shared responsibility. You must maintain secure passwords, limit account access, keep recovery details current, and promptly report suspected incidents.

Backups reduce risk but do not eliminate it. Backup scope, retention, and recovery assistance depend on the selected hosting or maintenance plan. Unless specifically agreed, Renoize is not the sole archive for your business records or original source materials.

When we identify a material security risk affecting a managed service, we may take proportionate emergency action, including temporarily restricting access, to protect systems, data, users, or infrastructure. We will communicate as soon as reasonably practical.

Renoize will perform agreed services with reasonable care and skill. If a custom deliverable materially fails to match the approved scope during an agreed acceptance or warranty period, tell us promptly and provide enough detail to investigate. We will use reasonable efforts to correct a verified defect within the agreed scope.

We do not guarantee a particular level of revenue, conversion, search ranking, audience growth, app-store approval, uninterrupted hosting, or commercial outcome. Results depend on many factors outside our control, including your offer, market, content, decisions, third-party platforms, and user behavior.

Nothing in these terms removes warranties, remedies, or statutory rights that applicable law says cannot be excluded.

Each party is responsible for losses it directly causes through breach of the applicable agreement, subject to these terms and applicable law. Neither party is liable to the other for indirect, incidental, special, or consequential loss, or for lost profits, revenue, goodwill, opportunities, or data, where that exclusion is legally permitted.

To the maximum extent permitted by law, Renoize’s total aggregate liability arising from an affected service will not exceed the fees paid or payable for that affected service during the six months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited, including liability arising from fraud, wilful misconduct, or other mandatory legal obligations.

You remain responsible for business decisions, legal compliance, the accuracy of client-supplied materials, and maintaining suitable continuity arrangements for critical operations.

Either party may terminate an engagement for a material breach that is not corrected within a reasonable period after written notice. Renoize may suspend or terminate sooner where continued service would be unlawful, create a serious security risk, involve abuse, or remain unpaid after reasonable notice.

On termination, you must pay amounts properly due for work and services already provided. Provisions intended to continue, including payment, confidentiality, intellectual property, liability, and dispute terms, remain effective.

Neither party is responsible for delay caused by events beyond reasonable control, such as natural disasters, widespread network failure, war, civil disorder, government action, labor disruption, major provider failure, or severe cyber incidents. The affected party will communicate and take reasonable steps to reduce the impact.

If a concern arises, please contact Renoize first so both parties can try to resolve it in good faith. The governing law and forum stated in an applicable proposal, statement of work, or service agreement will apply. If no project document specifies them, a court or authority with lawful jurisdiction will determine the applicable law and forum.

We may update these website terms to reflect service, legal, security, or operational changes. The effective date at the top will change when revisions are published. Material changes will apply prospectively unless law or a separately agreed contract requires otherwise.

Questions about these terms can be sent to hello@renoize.com.